Apple TV Service and Repair
How can I get service for my Apple TV?
Schedule a visit
Make an appointment at an Apple Authorized Service Provider or Genius Bar.
Make an appointment at an Apple Authorized Service Provider.
Send in for repair
Arrange to mail your product directly to Apple.
Talk to an Apple Support Advisor
Featured Service
Battery service
Apple TV 4K and Apple TV (4th generation) include a remote with a rechargeable battery. We can service the battery for a fee. Our warranty doesn’t cover batteries that wear down from normal use.
Your product is eligible for a battery replacement at no additional cost if you have an AppleCare plan and your product's battery holds less than 80 percent of its original capacity.
How much will it cost?
If service from an Apple Store or Apple Repair Depot is available in your country or region, you can use our “Get an Estimate” tool to review potential costs. Other service providers can set their own fees, so ask them for an estimate.
Apple Authorized Service Providers can set their own fees, so choose a provider and ask them for an estimate.
For paid repairs, the repair price may vary according to your disposal decision on the old part.
For paid repairs, the repair price may vary according to your disposal decision on the old part.
Do you have AppleCare+?
Your country or region offers AppleCare+ for this product. All AppleCare plans include battery service coverage, which means your battery can be replaced at no charge if we test your product and its battery retains les than 80 percent of its original capacity.
AppleCare+ also provides accidental damage coverage, with a service fee, and Express Replacement Service.
AppleCare+ also provides accidental damage coverage, with a service fee.
AppleCare+ also provides accidental damage coverage, with an excess fee, and Express Replacement Service.
AppleCare+ also provides accidental damage coverage, with an excess fee.
Learn more about AppleCare+ in the United States
Learn more about Express Replacement Service
Warranty
The Apple Limited Warranty covers your Apple TV and the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them.Our warranty is in addition to rights provided by consumer law.
Depending on the issue, you might have coverage with the applicable Apple warranty, AppleCare+, or consumer law.
Depending on the issue, you might have coverage with the applicable Apple warranty, or consumer law.
If your situation isn’t covered, you’ll pay a fee.
Consumer law
Your country or region might have consumer-protection laws for some repair issues.
Guarantee
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer.
This is in addition to your rights provided by consumer law.
Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used Apple genuine parts that have been tested and pass Apple functional requirements.
When you get your Apple TV back from service, sign into the App Store with your Apple ID. If we reset or replaced your Apple TV during service, you’ll need to download your apps again.