airpods

AirPods

Replacement, Repair, & Service

Repair and service options for the United States.

How can I get service for my Airpods?

SFAQ-service-visit_2x

Schedule a visit

Make an appointment at an Apple Authorized Service Provider or Genius Bar.

SFAQ-service-send-in_2x

Send for Repair

Arrange to mail your product directly to Apple.

SFAQ-service-contact_2x

Contact Apple Support

Talk to an Apple Support Advisor

Get service

Featured services

Repair or replace damaged AirPods, get battery service, support on performance issues and more.

Replace a lost AirPod

Did you lose an AirPod or your Charging Case? You can buy a replacement for a left or right AirPod or the Charging Case. Your replacement will be new.

Damaged AirPods

If one or both of your AirPods or your Charging Case need replacement because of physical damage, you can replace each damaged item for an out-of-warranty fee.

hero image

Battery service

We can replace your AirPods battery for a service fee. Our warranty doesn't cover batteries that wear down from normal use.

Your product is eligible for a battery replacement at no additional cost if you have AppleCare+ and your product's battery holds less than 80 percent of its original capacity.

(Include condition) Added in en-us, to validate it is shown only for ja-jp, and not displayed for other locale after localization.

(Exclude condition) Added in en-us, to validate it is not shown only forko-kr, but displayed for other locale after localization.

Check conditions for translation (should not be displayed only for ko-kr)

How much will it Cost?

If direct Apple repair service is available in your country or region, use our online toll to review some repair estimates. Other service providers can set their own fees, so ask them for an estimate.

These prices are for service directly from Apple. Pricing and terms vary at other service providers. Prices are in US dollars and are subject to tax. Your replacement iPad will be new or equivalent to new.

SFAQ-applecare-plus_2x

Do you have AppleCare+ ?

Your country or region offers AppleCare+ for AirPods. Benefits include:

  • Accidental damage, with a service fee
  • Battery (if capacity is less than 80 percent)
  • Express Replacement Service

Learn more about AppleCare+

Learn more about Express Replacement

Legal information

Warranty

The Apple Limited Warranty covers your AirPods and the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them. Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories. This includes adapters, spare cables, wireless chargers, or cases.
Our warranty is in addition to rights provided by consumer law.
Depending on the issue, you might also have coverage with AppleCare+. Terms and Conditions apply, including fees. Feature availability and options may vary by country.
If your situation isn’t covered, you’ll pay a fee. If the issue with your AirPods is ineligible for service, you might pay the full replacement value.

Check your coverage status

Read the Apple Limited Warranty for your product

Guarantee

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer. This is in addition to your rights provided by consumer law.
Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.

Read the Apple Repair Terms and Conditions

Read the Apple privacy policy